knowledge architecture · energy transition
Binoy Dsouza
BinoyWATTS

Knowledge Architecture · AI Knowledge Systems · Docs Engineering · Energy

I architect knowledge for humans and machines.

I design the knowledge layer between Product, Engineering, and AI: turning fragmented technical knowledge into governed, structured, retrievable systems that humans, LLMs, and agents can reliably use.

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Knowledge is infrastructure.

Most organisations think they have a documentation problem. Often, they have a knowledge architecture problem.

As products scale, knowledge fragments across repositories, APIs, tickets, Slack, SMEs, and documentation. Humans struggle to find the right answer. AI systems confidently retrieve the wrong one.

I work on the layer underneath: the structures, semantics, governance, and retrieval systems that make organisational knowledge findable, trustworthy, and actionable. For humans. And increasingly, for machines.

What I work on

Knowledge Architecture

Turning fragmented organisational knowledge into coherent systems.

Information Architecture · Taxonomy · Metadata · Governance · Content Models · Source of Truth

AI Knowledge Systems

Designing knowledge so LLMs and agents can retrieve the right information, understand its context, and know when to trust it.

RAG · MCP · AI Evaluation · Agentic Readiness · Knowledge Graphs

Docs Engineering

Treating documentation as a product and an engineering system, not a publishing function.

Docs-as-Code · APIs · Automation · Multilingual Systems · Developer Experience

Currently

Building the knowledge layer for the energy transition. At Kraken, I lead Knowledge Architecture and Docs Engineering across two Energy Flexibility products, serving approximately 300 developers, data scientists, and product/engineering managers, across 11 languages and four overlapping experiences: Internal · Customer · Developer · Partner.

20+ yrs
building technical knowledge systems
5
industries: Telecom, Semiconductors, SaaS/AI, Cloud, Energy
11
languages supported by current knowledge operations
50%
support ticket reduction from redesigned documentation